If a customer is dissatisfied with their product, Javita will refund the full purchase price of any order that was placed directly with Javita (less shipping charges) within 30 days of receipt (see "Return Merchandise Authorization"). When a retail sale is made directly from Member to customer, you are required to provide a Retail Sales Receipt to the customer. If a retail customer is dissatisfied with the product, he or she may return it to you within 30 days of the sale. It is your responsibility to refund the purchase price promptly. To obtain a replacement product from Javita, you must send Javita a copy of the completed Retail Sales Receipt and written explanation for the requested item. Upon receipt, Javita will issue an RMA number to return the unused portion of the product to Javita for exchange.
Return Merchandise Authorization
Any product being returned to Javita Customer an RMA number issued by a Javita Customer Services Representative. The RMA number issued will be valid for 10 business days. Customers that receive an RMA number must ship the approved products back within 10 business days.
When the above procedure has been completed and the return has been verified, a refund for the purchase will be issued in the original form of payment within 30 days.
Please call Javita Customer Services at 1-855-528-4821 for more information, or email us firstname.lastname@example.org.