FAQs

Questions? We've got answers. If you can't find the answer to your question or would like to comments or testimonials to our office, please feel free to contact us via email or by phone, by visiting our contact page, or contacting us via chat.

Login Issues

As of March 1st, 2020 Javita moved to a new Technology Platform. Customer/Members who haven't login into the new site after March 1st, 2020 will need to create a new account.

How do I cancel or change an AutoShip Subscription

If you are currently receiving an AutoShip from Javita, that was created prior to March 1st, 2020, please contact us via chat, email or by phone to make any modification to it.

If you created an AutoShop after March 1st, 2020, please login into your account to update it. Please note: if you need to add products to your AutoShop (Subscription), you will need to cancel and create a new order. If you need assistance, please contact us, via chat, email or by phone.

Shipping

We offer FREE SHIPPING on orders over $75 on US Order only. Order are shipped within 24 to 48 hours. Once orders are shipped you will receive a tracking number.